Shipping + Return Policy

SHIPPING

When will my order ship after purchasing?

Processing takes 1-3 business days, Monday through Friday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy dandy list below to find out how long your Rainbow package will take to arrive.

Estimated Shipping Time

Contiguous US: 4-8 business days
Non-Contiguous US (PR, HI, AK): 7-12 business days
Australia, UK & Canada: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Russia: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days
Tracking is only available on US, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and UK orders. We can not track other international packages.

How is my shipping cost calculated?

Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international is shipped either usps or ups dependent on location.

What are the extra duties and taxes for when I purchase from outside of the US?

For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.

RETURNS

Help! My Rainbow product did not arrive up to par.

In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at info@rainbowbeauty.com and we will issue you store credit or a full refund on the item.

How do I get a refund?

In order to be refunded, you will need to be issued an RMA (Return Merchandise Authorization). Please reach out to info@rainbowbeauty.com to receive your RMA. You will need to return the product in order to get a refund. Without proper RMA, refunds can not be processed. All returns must be returned to the Rainbow Customer Service Department address provided via email or call confirmation with request RMA number. Refunds will not be accepted after 30 days after package delivery.

How do I return my product for a refund?

We will provide a prepaid shipping label for all customers. Please reach out to our customer service at info@rainbowbeauty.com to request a shipping label for your return.

Can I return a product if I have (gently) used it?

We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. We accept returns and refunds on all new, unopened, or gently used products.

How long do refunds take?

Refunds will take 3-5 business days to be processed and posted to your payment method.